RETURN POLICY

Last updated March 29, 2025

Thank you for your purchase. We hope you are happy with our products. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • We (referred to as either, “The Company” “We”, “Us” or “Our” in this Agreement) refers to Kashmir Organic located at Kashmir Organic Nuts Canada, 211-100 Alexander Avenue, Winnipeg, MB R3B 0Z8,  CANADA .
  • Service refers to the Website.
  • Website refers to the site accessible from https://kashmirorganiccanada.com
  • Product refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

 

RETURNS

All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, with all accessories, labels and invoice attached. With the exception of Products that are damaged in transport, or found to be faulty and/or defective, the cost of the return shipping will be paid by You.

What if my product is damaged/wrong?

Our team does proper quality checks on every Order that ships. If You have still received a damaged Product or the wrong Product, please email us at: kashmirorganicnuts.ca@gmail.com

You will be informed about the next steps accordingly.

Note: Please keep or re-pack the Product in the same condition You received it.

Kindly make a Product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.

What are the cases in which I can return an item?

You can return an item for the following reasons:

  • You received a damaged Product.
  • You received the wrong Product.
  • You received the wrong quantity of Product.

Which are the items that cannot be returned/replaced?

Returns will not be accepted under the following conditions:

  • If a request is initiated 30 days after the receipt of an order.
  • Used or open Products.
  • Discounted or FINAL SALE items.
  • Products returned without original packaging including labels, original packing, freebies and other accessories, or if original packaging is damaged.
  • Product is damaged, broken or destroyed without the Product-unboxing video, or after making the Product-unboxing video.
  • Return or replacement request for any free or complimentary products.
  • Any other reasons which are not covered under the cases in the previous section. For example – “I placed an order for the wrong product”; “Product is no longer required”; “I don’t like the product”; “I want to exchange the delivered product for a different one”; etc.

How long will it take for the return process to be completed?

We will make sure that the return process is smooth and fast. As We receive Your Product for a return, We will process Your return within 5 working days after thorough inspection of Your return.

Due to the current scenario of US tariffs, there might be some delays, but Your product and Your money is in safe hands.

RETURN PROCESS

To return an item, please email us at kashmirorganicnuts.ca@gmail.com with Your concern and the Product unboxing video to obtain a Return Merchandise Authorization (RMA). After receiving an RMA number, place the item securely in its original packaging with the proof of purchase, and mail Your return to the address provided below:

Kashmir Organic Nuts Canada
Attn: Returns
RMA#
211-100 Alexander Avenue
Winnipeg, MB,
R3B 0Z8,
CANADA

Please note, the Company will pay for the return shipping charges. A prepaid shipping label and RMA number will be provided once We have completed thorough inspection of Your return and determine the validity of Your claim.

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM WHICH WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION OF YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF WE FIND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.

RULES FOR ACCEPTING SHIPMENTS

Before accepting shipment of any Product, kindly ensure that the Product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, We request You to refuse delivery and if possible, take some photos of the packaging and send them to us so that We can take further action. We assure refund upon such refused delivery or non-delivery items. If in case You choose to accept the Product, You shall do so at Your own risk.

REPEATED RETURN REQUESTS

  • We reserve the right to impose charges such as is necessary to reimburse the expense of delivery and pick-up if We observe that You have a transactional history of repeated returns.
  • We also reserve a right to make the Products ineligible for return or exchange, if We observe a transactional history of repeated returns.
  • The liability and risk of such returns shall be Your responsibility. Your claim for return or replacement shall only be initiated if they pass through the conditions mentioned above. If the Product fails to pass through the verification and checks, the Product can be shipped back to You, for which You shall have to bear the expense.

 

REFUNDS

After receiving Your return and inspecting the condition of Your item, We will process Your refund. Please allow at least 5 business days from the receipt of Your item to process Your refund. Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on Your credit card statement, depending on Your credit card company.

Please Note: Partial Returns will have partial refunds.

Refunds: Duplicate payment

The refund of a duplicate payment made by You will be processed via the same source (original method of payment) in 7 working days after intimation by You.

CANCELLATIONS

Cancellations by You – In case We receive a cancellation notice and the order has not been processed by us, We shall cancel the order immediately and refund the entire amount back to Your original payment method. If We have already shipped the Product, We will not be able to approve the cancellation request. In such cases, the Product can be returned at Your own cost.

Cancellation by Us – Under certain circumstances it might not be possible for Us to accept an order, and We may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in Your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after You are charged, the said amount will be reversed back to Your original payment method.

QUESTIONS

If You have any questions concerning our return policy, please contact us at: kashmirorganicnuts.ca@gmail.com